Cyber Losses

Our support, advice and expertise bring you the best result as quickly as possible.

As more of our personal data becomes accessible on the web, hackers begin to develop new ways to steal details and information. As a result, protecting yourself from the impact of cyber theft is as essential as insuring against burglary from your home or business.

Cyber losses present unique complexities, starting with proving that the incident really occurred, and the exact time. While some attacks have an immediate impact on the IT system, others have a delayed response, with the repercussions emerging sometime after the initial infection. Once evidence of a cyber-attack has been found, it will also be necessary to show that the event is covered by the policy. This requires close examination of the wording and any relevant extensions, checking that there are no terms or conditions that mean coverage is invalidated.

The next stage is quantifying the damage, which is particularly tricky when digital data is involved. This process is complicated and time-consuming, especially when you don’t have the expertise to hunt down evidence, and when you are trying to run your business and maintain a regular service for your clients.

Although this is a relatively new type of case, Harris Balcombe already have experience of dealing with cyber losses. We aren’t just the oldest name in the claims management industry, we’re one of the most prestigious. We pride ourselves on putting our clients first and on making sure you get the best outcome as soon as possible, no matter the nature of the loss.

Our experts have worked on incidents involving hacking, Trojan horses, viruses, worms and more general ‘denial of service’ issues, liaising with leading IT consultants, including forensic IT investigators, to make your case as strong as possible. The cost of these external consultants will generally be covered under the terms of the policy, so you get the best service and value for your money.

When it comes to examining the impact on your business, we don’t just consider the most obvious effects, such as loss of data and damage to the system. We look at the long-term repercussions that extend beyond the specified maximum indemnity period, such as how an attack can damage your reputation, and make sure this is covered.

Having your personal data stolen can leave you feeling vulnerable, but we take the stress out of dealing with your cyber loss claim, offering the best advice to get you back to business.

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