Loss Adjusters vs. Loss Assessors:
What’s the Difference?

The insurance world is awash with jargon that can be confusing, or in some cases, downright misleading.

Loss adjusters and loss assessors, for example, are easily confused. In fact, we’re often contacted by people who think they need loss adjusters, when actually, they need loss assessors.

So What’s the Difference?

Simply put, loss adjusters work for your insurance company and loss assessors work for you, the policyholder.

But what does each one do? Let’s take a look.

Image source: Alan Cleaver

Image source: Alan Cleaver

What Does a Loss Adjuster Do?

  • Loss adjusters are appointed by insurance companies to manage your claim on their behalf
  • They review your claim from the insurance company’s perspective
  • They make recommendations to your insurers on how to settle your claim, including the amount you should be paid
  • They are not appointed to advise you on the best way for you to make a claim – they only look at the incident in the context of your policy cover, and the remit they have with your insurer
  • They will not help you if you want to dispute a settlement offer – the onus is on you to prove you are entitled to more than the offer recommended to your insurer by the loss adjuster

In some cases, it might feel as though loss adjusters are actively working against your best interests. But if you appoint a loss assessor, they will fight in your corner and expertly negotiate your claim on your behalf.

The thing is, it pays to appoint them as early in the claim as you can. If you appoint a loss assessor after the loss adjuster’s report has been submitted, it can be very difficult to challenge their decision.

What Does a Loss Assessor Do?

  • Loss Assessors are appointed by policyholders to manage a claim on their behalf
  • They’re excellent negotiators and experts when it comes to policy terms and conditions
  • They know how to properly quantify claims to ensure that you claim for an accurate and realistic amount
  • They have a thorough understand how insurer claims departments work
  • They strive to obtain interim payments where you need them
  • They never work for insurance companies, and they are the only parties in the entire claims process who can be trusted to act entirely on your behalf

Why Choose a Harris Balcombe Loss Assessor?

At Harris Balcombe, we only recruit loss assessors who pass our rigorous training programme.

As a result, you can rest assured that not only will your loss assessor possess a full understanding of your policy’s terms and conditions, they’ll also be able to accurately quantify your claim while effectively negotiating on your behalf.

In this way, you stand an excellent chance of receiving precisely the settlement to which you’re entitled.

For more information about the distinction between loss assessors and loss adjusters, or to take advantage of our free consultation service, call our 24/7 national helpline on 0844 544 1699.

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