Application pack – Domestic Loss Assessor
Please click here to download a PDF version.
Welcome to Harris Balcombe
Dear Candidate
Hi, thanks for considering a role with us. I’m Jeremy Balcombe, Partner here at Harris Balcombe.
We are looking for really great people to join our team.
We are one of the finest in the industry, and the most prestigious specialist claims recovery firms in the UK. As national award winners and finalists in the last consecutive 3 years, our reputation precedes us. We’re really proud of this. We are a niche business that has 140 years of history (we’re really proud of this too!)… and we’re growing. We’d love you to join our dedicated, specialist team.
We are pleased to be recruiting for this new role. What’s great about it is that you’ll will be working alongside our domestic team and get all the support you require, with the added ability to manage your own day to day work, what’s not to like! We believe that our team should have great work life balance, so being home based helps you achieve this. How we reward our team is pretty good too!
In this pack there’s all the information you need to apply.
Thanks again for considering Harris Balcombe.
Jeremy
How we reward you
Salary – The starting salary range is £25,000 with £28,000 per annum depending on experience.
Bonus – We believe in sharing in the reward. So, if you help the business to achieve its targets then we reward you along the way. This role will enjoy an annual target based bonus. We guarantee a £5,000 bonus paid in your first year (terms apply). Typically, our great assessors can earn an extra £12,000 -£15,000 bonus per year.
Car – You will be provided with a company car, fuel card plus expenses.
Pension – We offer a pension scheme to all our employees.
Wellness payment – We recognise and want to support the wellness of all our employees, so all HB staff receive £50 per month as a contribution towards any activity designed to support better health. So, whether its Yoga, going to the gym or something else, it’s yours to look after your health.
Working Hours – Our core hours are 40 per week, but as with all jobs in the sector, the working hours need flexibility to complete the jobs as required for customers.
Holidays and time to recharge! – We offer 22 days holiday plus bank holidays. This increases one day per annum, on the start date anniversary, up to 25 days per year. Bank holidays are in addition to this amount.
Sick Pay – Although we hope you don’t need to use it, it is reassuring to know that if you need to be off sick for major illnesses then we are able to support you with company sick pay.
Life assurance – We believe that looking after our staff is paramount. We offer a life assurance scheme with a benefit of 3 x salary.
Career Development – We offer some great opportunities to develop your skills and your career. We are anticipating you will have a long term career with us and we will be happy to support your development along the way. This includes supporting you gaining professional qualifications.
Job Advert
Domestic Loss Assessor
Salary: £25 –£28,000 per annum plus generous fee structed Plus:
- Company car
- Entry into the company bonus scheme uncapped
- Contributory Pension
- £50 Monthly wellness payment
- 30 days holiday per year increasing to 33 days (including bank holidays)
- Company Sick pay
- Support with professional industry qualifications to develop your career
- Life Assurance at 3 times your salary
- Work in a team of other Assessors great team!
- Plus, other great benefits
Location: Home based (ideally Manchester area but are flexible on location)
Hours: Full time 40 hours per week, some flexibility on hours is provided and required. You will need to be able to travel countrywide, and at times be flexible in emergency situations to support clients. In return you have flexibility, we don’t clock watch!
About the role
We are proud to be recruiting a new Loss Assessor specialising in domestic claims. What’s great about this role is that you’ll will be working alongside our domestic team and get all the support you require, with the added ability to be your own boss in your day-to-day work, what’s not to like! We believe that our team should have great work life balance, so being home based helps you achieve this.
If you are an ambitious loss assessor who wants to work hard, using and enhancing your existing skill base, but face a new interesting and exciting challenge then you will thrive at Harris Balcombe. We are dedicated to supporting our staff to grow their career with us and have lots in place to make this happen.
Responsibilities
- Respond to client’s initial claims and undertake site visits as required, sometimes during unsociable hours.
- Liaise with the client’s insurance company and/or appointed loss adjusting company to oversee the claims and communicate on behalf of the client.
- Liaise with surveyors and contractors and attend meetings throughout the duration of the building claim.
- Present and negotiate the claim, achieving the maximum value possible.
- Develop trust and positive relationships with the clients and all parties involved to achieve a successful negotiation.
- Oversee the claim from start to finish with full responsibility for a satisfactory outcome.
About you
Our ideal candidate will ideally have a minimum of 5 years’ experience in domestic claims in excess of £50,000. You will work in a large team of loss assessors who work on behalf of the policy holder to maximise their claim against the insurance company and ensure that they receive their full entitlement under their insurance policy. You will manage the claim process for from end to end. It is really satisfying and rewarding work to support your clients in some of their most difficult challenges.
- Experience of working on domestic claims in excess of £50,000.
- At least 5 years’ experience in a related/similar sector.
- Previous client facing experience is essential.
- Motivated, enthusiastic, proactive, a self starter, great organisation skills
- Strong customer service ethos that reflect our values
- Love having your own caseload
- Great people person who can build relationships
- A Driver and prepared to travel
- Flexible as the role does include overnight stays
- Confident with IT including Word, Excel, and Outlook
Working at Harris Balcombe
What’s it like? It’s always hard to know what an organisation is like to work for. It is really important to us that you make the right move for your long term career.
Rather than quoting corporate speak, we thought we would ask our staff, here’s what they said…..
Chris Edmunds, Chris, who has been with us for 5 years, had this to say on completion of his first year at HB : “I have felt 100 supported during my first year at HB I felt confident that clients were always receiving the right advice, but when I was ready the company really encouraged me to step out on my own and my autonomy with claims grew with my confidence”
Emma Broadie, the firm’s Domestic Administration assistant added : “the firm is encouraging my development with CII training and qualifications Every option to develop and learn is available here”
Samantha Hamer: “I have been with Harris Balcombe for over three years now and it has been such a refreshing change from previous roles. I could not recommend Harris Balcombe enough as an Employer; they provide us with everything we need from encouraging (and funding) qualifications to ensuring that we have all the right equipment. The benefits of working for such a wonderful company far outweigh the few occasions when times are more challenging such as when in a surge. The Company look after us well and we are rewarded generously, it really is a great place to work and I am extremely grateful that I have been given this opportunity to be part of such a fantastic team of people”.
Our Values
We have 3 simple values that have been at the heart of our business over the last 140 years.
Trust – Our clients trust us. We trust our colleagues. It’s part of our teamwork.
Loyalty – Our people are loyal to our business and each other. We value long-service, hardwork and commitment.
Respect – We treat each other as we would expect to be treated ourselves. We respect dignity and diversity.
Your development
- We provide a great induction and ongoing training when you join us
- In addition to regular 1-2-1s and annual appraisals, we’ll help you develop and progress your career
- We’ve invested to provide you with free, ongoing access to a range of training and support to help you develop
Full Job Description
Job Purpose
- Delivering exceptional customer service to clients who need support with domestic claims.
Responsibilities
- Respond to client’s initial claims and undertake site visits as required, sometimes during unsociable hours.
- Liaise with the client’s insurance company and/or appointed loss adjusting company to oversee the claims and communicate on behalf of the client.
- Liaise with surveyors and contractors and attend meetings throughout the duration of the building claim.
- Present and negotiate the claim, achieving the maximum value possible.
- Develop trust and positive relationships with the clients and all parties involved to achieve a successful negotiation.
- Oversee the claim from start to finish which is likely to take 8+ months and with full responsibility for a satisfactory outcome.
- You will comply with all the policies, procedures and practices of the organisation and support other colleagues as required.
- The duties and responsibility outlined in this job description are liable to change to meet the needs of the business. The Partners will discuss and agree any sufficient changes that arise.
Full Person Specification
The information listed below will be used to select individuals in line with our recruitment policies and are our minimum requirements.
Experience
- Experience of working on domestic claims in excess of £50,000.
- At least 5 years’ experience in a related/similar sector.
- Previous client facing experience is essential.
Qualities and Skills
- Intermediate IT skills
- Focused attitude, self motivated and highly organised
- Excellent relationship building skills
- A trustworthy and compassionate nature
- A flexible approach to the working day
- Stable career history
- Ability to work to tight deadlines
- Thrive in a multi tasking environment
- A quick learner who thinks logically
- Remain calm under pressure and deal with conflicting priorities
- Ability to build relationships with a wide range of people
- Proactive with a track record of showing initiative
- Strong and effective communicator
- Team player
- Strong technical background
- Positive outlook and engaging personality
- Drive and energy to achieve our vision
- Commitment to excellent customer service
- Commercial awareness
- Professional appearance and ability to act as an ambassador for the organisation
How to apply
If you think this role is for you, you can find out more about us here www.harrisbalcombe.com
To apply, please email your CV and short covering letter/email to Helen Meadows, HR Consultant at helen.meadows@stamfordhrsolutions.co.uk
or call Helen on 07723 203330 for an informal chat. We’ll be pleased to hear from you.
