Welcome to Harris Balcombe



Dear Candidate


Thank you for considering a role with Harris Balcombe.  


We are looking for top tier candidates to join our team which is one of the best in the industry.   We are a niche business that has 140 years of history.   We are now entering the next stage of our growth and need dedicated specialists to join us.


Our vision for the future is exciting.   We are in a transition from an old, well- respected family business with 5 generations and shifting to a corporate outlook, but at the same time retaining our values that have served us so well.   We need people who will get the job done.  We do not have a formalised hierarchy and you will feel involved as part of our united, long-serving team.   We are now on our growth trajectory.


One of our new roles to support this growth is a loss assessor specialising in domestic claims.  You will be joining to work alongside our growing domestic team as part of a new hub in London.  


If you are an ambitious loss adjuster or claims specialist who wants to work hard, using and enhancing your existing skill base, but face a new, interesting and exciting challenge then please look further at our job description and package.


We reward our talent with an excellent package, career development and being part of the future success of our company.


If this sounds like a business that you would thrive in, then please forward your cv and covering letter to me at   


Alternatively, please call me on 07714674949 for an informal chat, or if you prefer, please call our HR consultant, Debbie Dear on 0795 202 3049.



Yours sincerely




Alex Balcombe








Package: £30,000 to £40,000 for exceptional candidates


Location:   London and South East (Borehamwood)


Are you already a domestic loss adjuster or claim specialist who is looking for a new challenge and to be part of an opportunity to grow our business with high value clients?


We are looking for a Chartered Loss Adjuster or someone who is working towards chartered status, with experience in domestic claims in excess of £50K.  Building on the success of the Manchester office, this role is an opportunity to be at the start of our London domestic claims business and for you to grow and develop with the business.  


We are an insurance claims consultancy with a difference.  We are loss assessors who work on behalf of our customers to ensure that they receive their full entitlement under their insurance policy and manage the claim process for them.  It’s satisfying and rewarding work to help people with some of their most difficult challenges.


You will have ambition, drive and energy, alongside a strong customer service ethos.  Our values of trust, loyalty and respect are key for our business.


We are based in Borehamwood and there is the possibility of working from home.


We offer a generous package with competitive salary, bonus, company car (Mercedes A class/BMW 1 series level), and flexibility with hours to fit around family commitments as well as delivering a service to our clients.


If you think that you have the right qualities to join our successful team, please read our candidate pack on our website,  


If you feel you can contribute to our team, please email your CV to Alex at



Advertising date:   16 September 2019

Closing date:           30 September 2019







Job Title

Domestic Loss Assessor


Report to

Head of Domestic Team



The role is 40 hours per week, but it’s not 9-5.   You will need to be able to travel countrywide and be able to work late evenings and weekends in an emergency situation to support clients.  In return you have flexibility.   We don’t clock watch.



Based in Borehamwood offices or home based if preferred



JOB PURPOSE                                                                                        


Delivering exceptional customer service to clients who need support with domestic claims.   Develop and grow the London and south east business.





  • Respond to client’s initial claims and undertake site visits as required, sometimes in unsociable hours.


  • Liaise with the client’s insurance company to oversee the claims and communicate or on behalf of the client.


  • Present and negotiate the claim achieving the maximum value possible


  • Develop trust and a positive relationship with the clients and all parties involved to achieve a successful negotiation


  • Oversee the claim from start to end which is likely to take 12 months + with full responsibility for the satisfactory outcome.


  • You will comply with all the policies, procedures and practices of the organisation and support other colleagues as required.


  • The duties and responsibilities outlined in this job description are liable to change to meet the needs of the business.  The Directors will discuss and agree any significant changes that arise. 




Person Specification


The information listed below will be used to select individuals in line with our recruitment policies and are our minimum requirements.




  • Chartered loss adjuster or working towards



  • Experience of working on domestic claims in excess of £50K
  • Experience of high value clients preferred


Qualities and Skills


  • Strong and effective communicator
  • Confident in social situations with clients
  • Ability to build, secure and maintain good relationships
  • Team player
  • Strong technical background
  • Positive outlook and engaging personality
  • Drive and energy to achieve our vision
  • Commitment to excellent customer service
  • Self-motivated, with a sense of fun
  • Constantly striving for excellence
  • Ability to juggle multiple demands and competing deadlines
  • Flexibility
  • Commercial awareness
  • Professional appearance and ability to act as an ambassador for the organisation






It’s always hard to know what an organisation is like to work for.   It is really important to us that you make the right move for your long-term career.


Rather than quoting corporate speak, we thought we would ask our staff what the culture is like and they explain it in their own words below:



Chris Edmunds, recently completed his first 12 months, commented:


“I have felt 100% supported during my first year at HB. I felt confident that clients were always receiving the right advice, but when I was ready the company really encouraged me to step out on my own and my autonomy with claims grew with my confidence.”



Alan Hintz, who has been with the company for over 20 years commented:


I am a chartered surveyor and have worked at the company for over twenty years, having previously worked in both a professional and contracting capacity within quantity surveying. I found working in the insurance industry, utilising my skills gained as a QS, a new and exciting challenge which enhanced what I had learnt which enabled me to enjoy an interesting and varied work load both in the UK and abroad. I would recommend it to any budding chartered surveyor who may be looking for something different / a specialism or change in direction – where every day is different.



Rosie O’Neill who has been at the company over two years said: “Harris Balcombe is a great company to work for. You never feel like there is a hierarchy, everyone’s opinion matters.”




Emma Broadie, the firm’s Domestic Administration assistant added: “the firm is encouraging my development with CII training and qualifications. Every option to develop and learn is available here.”







We have 3 simple values that have been at the heart of our business over the last 140 years.





Our clients trust us.   We trust our colleagues.   It’s part of our teamwork.




Our people are loyal to our business and each other.   We value long-service, hard-work and commitment.




We treat each other as we would expect to be treated ourselves.   We respect dignity and diversity.









We are offering a starting package of £30,000 to £40,000 per annum depending on experience.




We believe in sharing in the reward.   So, if you help the business to achieve its targets then we reward you along the way.  


This role will enjoy an annual target-based bonus, on a matrix basis, aligning business achievement with the contribution of the employee.  


We would expect your annual bonus to be at least £5000, and it is uncapped.


Company Car


We offer a generous package including use of Mercedes A class or BMW 1 series.




We offer a pension scheme with up to a matched employer contribution of 5% after successful completion of the probationary period of 6 months.


Working Hours


Our core hours are 40 per week, but as with all jobs in the sector, the working hours need flexibility to complete the jobs as required for customers.   In return, we don’t count hours and offer you some give and take flexibility as well.




We offer 22 days holiday plus bank holidays and this will increase one day per annum, on the start date anniversary, up to 25 days per year.   Bank holidays are in addition to this amount.


Sick Pay

Although we hope you don’t need to use it, it is reassuring to know that if you need to be off sick for major illnesses then we are able to support you with company sick pay.


Life assurance


We offer a life assurance scheme with a benefit of 3 x salary.


Childcare Vouchers

If you need to pay for child care then you can use the government salary sacrifice scheme to help you benefit from tax free childcare.  


Career Development


We offer some great opportunities to develop your skills and your career.   We are anticipating you will have a long-term career with us and we will be happy to support your development along the way.

Call our 24/7 helpline on 0330 022 9179 for a free no obligations assessment

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