The Bristol Fryer



The Incident

The fish and chip shop caught fire on the 18th June 2013, when the clients accidentally left a pan on the heat. Fortunately the building itself sustained only superficial damage, but the stock was destroyed and the equipment and appliances were ruined, all of which disrupted their ability to run the business.

Our Response

We immediately contacted the insurance company’s loss adjusters so the claim could be negotiated as quickly as possible. Forensics experts were called in to confirm the clients’ statement of events, which they were able to do very early with the help of CCTV. We made sure that the stock, buildings and contents claims were soon concluded, meaning repair work to the site could begin. This included removing the damaged range and replacing it with a new model. At the same time, the clients were able to redesign and improve the layout of the business, and to carry out these plans in conjunction with the insurance works.

The Outcome

Our chartered assessor quickly negotiated a realistic and accurate claim with the loss adjusters, which sped up the entire process for the client. This included a very detailed loss of gross profit claim for the eight months the business was unable to trade. Thanks to us, the client was able to rebuild the business in a new way that suited their needs. We secured interim payments that covered a new frying range and contractors for the integral works, including joinery, electrical jobs and decoration.