Our Difference

The HB Difference

Unparalleled experience and expertise, combined with complete transparency and independence.

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We are the oldest and most prestigious claims recovery specialists in the UK, with an unparalleled understanding of all types of claims. No one has more experience or a better track record than we do. Our conscientious approach and unique results ensure that clients consistently recommend our services, and our professional attitude means we are also highly respected by insurers, loss adjusters and brokers.


Unlike other parties involved in the claims process, you are our sole priority. We work on your behalf, thoroughly examining the fine details of your policy to make sure you get the compensation you are entitled to. Our aim is to restore your business or home to the same state it was in before the incident, if not better. We give you the big picture so you can pick the option that best suits you, and even bring something positive from your loss.


Working on a claim is a team effort, and we have the strongest in the industry. We have experts in all areas of claims management who are committed to putting you first. With offices spread nationwide, we are able to call upon a wide range of skills to best serve your claim, and to respond as quickly as possible. Over the years we have amassed a list of highly professional contacts, including solicitors and surveyors, whose advice and services we can call upon to make sure you receive the most relevant support for your individual case.


The 2008 merger of the prestigious Harris Claims Group and Balcombe Group PLC combined 140 years of experience and signaled the arrival of a new powerhouse that still maintained each firm’s core values. These two companies chose to become authorised by the FSA from the very start of the authority’s incorporation, and were responsible for driving change that increased regulation and improved standards across the sector, something we continue to strive for today.

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