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The Bristol Fryer
COMMERCIAL FIRE INSURANCE CLAIM
The fish and chip shop caught fire on the 18th June 2013, when the clients accidentally left a pan on the heat.
Location
Bristol
The Incident
The fish and chip shop caught fire on the 18th June 2013, when the clients accidentally left a pan on the heat. Fortunately the building itself sustained only superficial damage, but the stock was destroyed and the equipment and appliances were ruined, all of which disrupted their ability to run the business.
Our Response
We immediately contacted the insurance company’s loss adjusters so the claim could be negotiated as quickly as possible. Forensics experts were called in to confirm the clients’ statement of events, which they were able to do very early with the help of CCTV. We made sure that the stock, buildings and contents claims were soon concluded, meaning repair work to the site could begin. This included removing the damaged range and replacing it with a new model. At the same time, the clients were able to redesign and improve the layout of the business, and to carry out these plans in conjunction with the insurance works.
The Outcome
Our chartered assessor quickly negotiated a realistic and accurate claim with the loss adjusters, which sped up the entire process for the client. This included a very detailed loss of gross profit claim for the eight months the business was unable to trade. Thanks to us, the client was able to rebuild the business in a new way that suited their needs. We secured interim payments that covered a new frying range and contractors for the integral works, including joinery, electrical jobs and decoration.
START YOUR CLAIM
INCIDENT
What happened?GREAT
How would you like us to contact you?NEARLY DONE
Please enter your detailsTHANKS
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REASONS WHY PEOPLE CHOOSE US
At this point, you would hope that your insurance company is there to help but unfortunately, this is not always the case. We have known families who have felt intimidated by insurers and have been treated as though they have done something wrong, or are in some way to blame for their situation.
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INSURANCE CLAIM CUSTOMER REVIEWS
See Reviews-
Chris Bennett26 Sep 2025A wonderful serviceDannielle Douglas was our contact with Harris Balcombe when my son, who has a brain injury, accidentally set his house on fire. It is no exaggeration to say we simply could not have managed the complicated insurance claim without her help. She dealt directly with the insurers, who could not have been more unhelpful and took months to agree a settlement, despite the fact that my son was fully insured; fought tooth and nail to get full compensation; and organised the rebuilding once it was agreed.
Dannielle was also exceptionally kind and patient with my son, who was considerably traumatised by the whole experience, and as well as replying to all his queries kept the rest of the family fully updated with the progress of the claim.
Based on our experience with Dannielle, I would wholeheartedly recommend Harris Balcombe to assist with insurance claims.
Review originally posted on Trustpilot – shared with permission -
Roy Sandler21 Sep 2025Highly recommendedI have used Harris Balcombe’s services on more than one occasion now. The last occasion was a complicated claim. I found their level of service and expertise of great value. Well worth leaving it to the experts.
Review originally posted on Trustpilot – shared with permission -
Dovid Muster26 Aug 2025Extremely helpfulHarris Balcombe always respond promptly. They show concern and were always extremely helpful.
Review originally posted on Trustpilot – shared with permission -
Thackray3 Aug 2025How to get a house rebuild under insurance without stressAlmost three years ago, the house my brother and I inherited from our father caught fire. At the time I was caring for my wife, who had been diagnosed with MND. Harris Balcombe contacted me and said they would manage the insurance rebuild process. And that’s exactly what they did — friendly, no fuss, thorough, patient (and believe me, the insurance company behaved like total idiots, taking seven months to accept the claim, which required a lot of patience).
Once that was accepted, they engaged surveyors, managed the inevitable pushback from the insurers as to what should and shouldn’t be done, then tendered for rebuild, engaged contractors, and finally helped tie up the loose ends which were always going to happen.
A big thanks to HB in general, and Jonathan Ingham in particular. I would never have been able to do this.
Review originally posted on Trustpilot – shared with permission - SWIPE RIGHT
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