Cookie Policy

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Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that a site or its service provider transfers to your computers’ hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Title / Cookie Name Purpose More information
PHPSESSID This cookie is native to PHP applications. The cookie stores and identifies a user's unique session ID to manage user sessions on the website. Strictly necessary cookie.

Expires when all the browser windows are closed.

_ga_* Google Analytics set this cookie to store and count page views. Analytical cookie.

Expires after 1 year 1 month 4 days.

_ga Google Analytics set this cookie to calculate visitor, session and campaign data and track site usage for the website's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. Analytical cookie.

Expires after 1 year 1 month 4 days.

_gcl_au Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services. Analytical cookie.

Expires after 3 months.

SERVERID This cookie is set by Slideshare's HAProxy load balancer to assign the visitor to a specific server. Performance cookie.

Expires after the duration of your session

Managing cookies

You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. If you choose to change your settings, you may find that certain functions and features will not work as intended. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser.

For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.

Third party cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. To deactivate the use of third party advertising cookies, you may visit the relevant consumer page to manage the use of these types of cookies.

How to contact us

If you have any questions about our Cookie Policy, please contact us at alex.balcombe@harrisbalcombe.com.

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REASONS WHY PEOPLE CHOOSE US

At this point, you would hope that your insurance company is there to help but unfortunately, this is not always the case. We have known families who have felt intimidated by insurers and have been treated as though they have done something wrong, or are in some way to blame for their situation.

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INSURANCE CLAIM ADVICE HUB

See Insurance Claim Advice Hub
  • How to respond to a Loss Adjuster - Can you explain what happened?

    How to respond to a Loss Adjuster

    Can you explain what happened?

    Why they ask

    This is to compare your version of events against your policy coverage and timelines.

    Smart answer

    Always stick to the facts. Avoid speculation or emotional exaggeration.

    With a loss assessor

    A loss assessor will help you structure your account clearly so you don’t over- or under-share.

  • How to respond to a Loss Adjuster - When did the damage occur?

    How to respond to a Loss Adjuster

    When did the damage occur?

    Why they ask

    They’re basically verifying if the event falls within your coverage period.

    Smart answer

    Be as specific as possible with the date and time.

    Avoid

    'I think it was last week sometime...'

    Tip

    A loss assessor will ensure that this matches other documentation, like alarm logs or photos.

  • How to respond to a Loss Adjuster - Were you present at the time?

    How to respond to a Loss Adjuster

    Were you present at the time?

    Why they ask

    They want to confirm the circumstances and establish liability or negligence.

    Smart answer

    Answer honestly and clearly, and mention if others were present.

    Tip

    If others witnessed the event, a loss assessor may advise collecting statements from them to bolster your claim.

  • How to respond to a Loss Adjuster - Do you have proof of ownership or receipts?

    How to respond to a Loss Adjuster

    Do you have proof of ownership or receipts?

    Why they ask

    They want to validate the items you’re claiming for.

    Smart answer

    Where possible, provide receipts, invoices, photos or warranty documents.

    No receipts?

    No stress, a loss assessor may be able to help you establish the value using alternative methods.

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It'S EASY TO START YOUR CLAIM WITH US ...

Hassle free, no obligations is how we operate. So if you’d like to speak to us call our 24/7 Helpline on 03300229179 or email us at info@harrisbalcombe.com. Or simply click the button below ...

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