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Eastbourne Pier
COMMERCIAL FIRE INSURANCE CLAIM
We were very proud to be appointed to act on behalf of the owners of Eastbourne Pier following the major fire that sadly took hold of the main arcade building.
The Incident
The roof of the pier in Eastbourne, built in the East Sussex seaside town in the 1870s, was completely destroyed, leaving only a metal skeleton.
Our Response
Having acted for the owners of the Pier for many years, Nick Balcombe headed up the team that also included Stewart Dymant and Adrian Gilluly. This follows our previous work on piers at Weston-super-Mare, Southend, Hunstanton, Blackpool and Rhyl.
This fire occurred in the domed listed amusement arcade covering approx a quarter of the pier length but as it was situated towards the land side, the rest of the pier could not be accessed. Specialist contractors worked with us and the management to make sure that there was some form of facility before the end of the season. Cantilevered walkways were constructed to allow the public to bypass the burned out shell whilst still allowing continual removal of the affected area and new construction to take place.
The Outcome
Our client commented “We would like to express our thanks to all parties that helped Eastbourne Pier open its doors to the public so quickly after the tragic fire that occurred on the 30th July 2014. It is testimony to the team assembled to reconstruct the pier that it was able to open 58 days after the fire.”
The impressive result was achieved through a collaborative effort from Harris Balcombe, the local authority, and health and safety officials, as well as the Six Pier Company and their contractors, RSA and Crawfords.
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INCIDENT
What happened?GREAT
How would you like us to contact you?NEARLY DONE
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At this point, you would hope that your insurance company is there to help but unfortunately, this is not always the case. We have known families who have felt intimidated by insurers and have been treated as though they have done something wrong, or are in some way to blame for their situation.
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INSURANCE CLAIM CUSTOMER REVIEWS
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Chris Bennett26 Sep 2025A wonderful serviceDannielle Douglas was our contact with Harris Balcombe when my son, who has a brain injury, accidentally set his house on fire. It is no exaggeration to say we simply could not have managed the complicated insurance claim without her help. She dealt directly with the insurers, who could not have been more unhelpful and took months to agree a settlement, despite the fact that my son was fully insured; fought tooth and nail to get full compensation; and organised the rebuilding once it was agreed.
Dannielle was also exceptionally kind and patient with my son, who was considerably traumatised by the whole experience, and as well as replying to all his queries kept the rest of the family fully updated with the progress of the claim.
Based on our experience with Dannielle, I would wholeheartedly recommend Harris Balcombe to assist with insurance claims.
Review originally posted on Trustpilot – shared with permission -
Roy Sandler21 Sep 2025Highly recommendedI have used Harris Balcombe’s services on more than one occasion now. The last occasion was a complicated claim. I found their level of service and expertise of great value. Well worth leaving it to the experts.
Review originally posted on Trustpilot – shared with permission -
Dovid Muster26 Aug 2025Extremely helpfulHarris Balcombe always respond promptly. They show concern and were always extremely helpful.
Review originally posted on Trustpilot – shared with permission -
Thackray3 Aug 2025How to get a house rebuild under insurance without stressAlmost three years ago, the house my brother and I inherited from our father caught fire. At the time I was caring for my wife, who had been diagnosed with MND. Harris Balcombe contacted me and said they would manage the insurance rebuild process. And that’s exactly what they did — friendly, no fuss, thorough, patient (and believe me, the insurance company behaved like total idiots, taking seven months to accept the claim, which required a lot of patience).
Once that was accepted, they engaged surveyors, managed the inevitable pushback from the insurers as to what should and shouldn’t be done, then tendered for rebuild, engaged contractors, and finally helped tie up the loose ends which were always going to happen.
A big thanks to HB in general, and Jonathan Ingham in particular. I would never have been able to do this.
Review originally posted on Trustpilot – shared with permission - SWIPE RIGHT
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