Were You Present at the Time?

(Part of the Insurance Claims Advice Hub – Loss Adjuster Questions Answered)

See Insurance Claim Advice Hub

How to respond to a Loss Adjuster

Were you present at the time?

Why they ask

They want to confirm the circumstances and establish liability or negligence.

Smart answer

Answer honestly and clearly, and mention if others were present.

Tip

If others witnessed the event, a loss assessor may advise collecting statements from them to bolster your claim.

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At this point, you would hope that your insurance company is there to help but unfortunately, this is not always the case. We have known families who have felt intimidated by insurers and have been treated as though they have done something wrong, or are in some way to blame for their situation.

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I would recommend Harris Balcombe to anyone… they are wonderful, they are really caring.

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"Thank you for turning up at our home with a kind, genuine, sympathetic ear during our worst moments and guiding us in the right direction. Nothing was too much and we cannot thank you enough for everything you did for us on our journey"

Tracy Cunningham

It will probably be the best decision you make

"Harris Balcombe were the first people who offered me any help, I would no longer have to wait endlessly for feedback from insurers. They would just take charge. I would have no hesitation in recommending Harris Balcombe. There is help out there and you don’t have to feel on your own. It will probably be the best decision you make"

David Walton

I would have no hesitation in recommending Harris Balcombe

"After having a bad experience with the insurance company I had no expectations. I didn’t expect we would be successful. Harris Balcombe engaged with the insurance company and the insurance company accepted they would have to cover my claim! I would have no hesitation in recommending Harris Balcombe"

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