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House Fire in Huyton, Liverpool
DOMESTIC FIRE INSURANCE CLAIM
On the 7th July 2014 an electrical fault caused a serious fire in the dining room of a property in Huyton Liverpool.
The Incident
Thankfully the young family which rented the house managed to escape the blaze but the property was severely damaged by fire and smoke and would cost over £40,000 to repair. Due to the size and nature of the fire, a forensic investigation was initiated by the insurance company to see if the landlord had complied with all of his policy conditions which could have voided the claim.
Our Response
The landlord of the property appointed Harris Balcombe because he had recently had a family bereavement and due to family and work commitments wasn’t in a position to deal with the claim. After learning of our expert knowledge and researching us online he felt that HB were the best people to deal with his insurance company and their questions. Mark Burke of HB managed the whole claim process and assisted the policy holder in appointing an independent surveyor along with industry approved contractors. The landlord is absolutely delighted with the work that our Contractor Network carried out and even more so that his late mothers house is as good as new.
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INCIDENT
What happened?GREAT
How would you like us to contact you?NEARLY DONE
Please enter your detailsTHANKS
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REASONS WHY PEOPLE CHOOSE US
At this point, you would hope that your insurance company is there to help but unfortunately, this is not always the case. We have known families who have felt intimidated by insurers and have been treated as though they have done something wrong, or are in some way to blame for their situation.
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INSURANCE CLAIM CUSTOMER REVIEWS
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Chris Bennett26 Sep 2025A wonderful serviceDannielle Douglas was our contact with Harris Balcombe when my son, who has a brain injury, accidentally set his house on fire. It is no exaggeration to say we simply could not have managed the complicated insurance claim without her help. She dealt directly with the insurers, who could not have been more unhelpful and took months to agree a settlement, despite the fact that my son was fully insured; fought tooth and nail to get full compensation; and organised the rebuilding once it was agreed.
Dannielle was also exceptionally kind and patient with my son, who was considerably traumatised by the whole experience, and as well as replying to all his queries kept the rest of the family fully updated with the progress of the claim.
Based on our experience with Dannielle, I would wholeheartedly recommend Harris Balcombe to assist with insurance claims.
Review originally posted on Trustpilot – shared with permission -
Roy Sandler21 Sep 2025Highly recommendedI have used Harris Balcombe’s services on more than one occasion now. The last occasion was a complicated claim. I found their level of service and expertise of great value. Well worth leaving it to the experts.
Review originally posted on Trustpilot – shared with permission -
Dovid Muster26 Aug 2025Extremely helpfulHarris Balcombe always respond promptly. They show concern and were always extremely helpful.
Review originally posted on Trustpilot – shared with permission -
Thackray3 Aug 2025How to get a house rebuild under insurance without stressAlmost three years ago, the house my brother and I inherited from our father caught fire. At the time I was caring for my wife, who had been diagnosed with MND. Harris Balcombe contacted me and said they would manage the insurance rebuild process. And that’s exactly what they did — friendly, no fuss, thorough, patient (and believe me, the insurance company behaved like total idiots, taking seven months to accept the claim, which required a lot of patience).
Once that was accepted, they engaged surveyors, managed the inevitable pushback from the insurers as to what should and shouldn’t be done, then tendered for rebuild, engaged contractors, and finally helped tie up the loose ends which were always going to happen.
A big thanks to HB in general, and Jonathan Ingham in particular. I would never have been able to do this.
Review originally posted on Trustpilot – shared with permission - SWIPE RIGHT
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