Our clients were bundled out of their property with their two small children on a Sunday evening and stood outside as their adjoining neighbours property was burning through the roof.
The family stood and watched as the thick black smoke enveloped their house in Leicester. The fire brigade then ran through the property and doused the first floor and loft with water to prevent the flames from taking their house. Once the fire was out the family were relieved to see their property saved, but inside they discovered extensive water and smoke damage.
The client was immediately calmed and reassured by Neil from Harris Balcombe who clearly set out what we could do.
Sophie at Harris Balcombe then took control and helped the family to deal with fire damage cleaning. A team from our network of contractors was put in to action to dry and restore the property to a pre-loss condition. We liaised with their insurance company, representing them in all elements, from agreeing costs for the work to providing an allowance for the inconvenience of relocation. We exceeded the client’s expectations in terms of the settlement of the contents claim and work done to the property.
“I am so glad we had your help to sort out everything out, you have been fab! Thank you!” Jo
“I am so glad Harris Balcombe knocked on our door after the fire at our property. We signed up with Harris Balcombe and it was the best thing we ever did. At a stressful time we were guided through what would happen to our property by Sophie. The work carried out was fantastic and we couldn’t be happier! A brilliant, friendly and professional team. Thank you! ” Jo
At this point, you would hope that your insurance company is there to help but unfortunately, this is not always the case. We have known families who have felt intimidated by insurers and have been treated as though they have done something wrong, or are in some way to blame for their situation.
How to respond to a Loss Adjuster
Why they ask
This is to compare your version of events against your policy coverage and timelines.
Smart answer
Always stick to the facts. Avoid speculation or emotional exaggeration.
With a loss assessor
A loss assessor will help you structure your account clearly so you don’t over- or under-share.
How to respond to a Loss Adjuster
Why they ask
They’re basically verifying if the event falls within your coverage period.
Smart answer
Be as specific as possible with the date and time.
Avoid
'I think it was last week sometime...'
Tip
A loss assessor will ensure that this matches other documentation, like alarm logs or photos.
How to respond to a Loss Adjuster
Why they ask
They want to confirm the circumstances and establish liability or negligence.
Smart answer
Answer honestly and clearly, and mention if others were present.
Tip
If others witnessed the event, a loss assessor may advise collecting statements from them to bolster your claim.
How to respond to a Loss Adjuster
Why they ask
They want to validate the items you’re claiming for.
Smart answer
Where possible, provide receipts, invoices, photos or warranty documents.
No receipts?
No stress, a loss assessor may be able to help you establish the value using alternative methods.
Hassle free, no obligations is how we operate. So if you’d like to speak to us call our 24/7 Helpline on 03300229179 or email us at info@harrisbalcombe.com. Or simply click the button below ...