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Main Parade

DOMESTIC FIRE INSURANCE CLAIM

In summer 2012, a serious fire broke out in a flat above a newsagents on the main parade in Chorleywood, Hertfordshire.

Location

Chorleywood

The Incident

In summer 2012, a serious fire broke out in a flat above a newsagents on the main parade in Chorleywood, Hertfordshire. Our client owned the whole block, comprising separately let retail units on the ground floor, and six residential flats above. The blaze destroyed the flat where it started, and caused extensive damage to the other properties.

Our Response

We attended the scene the day after the fire. Our in-house chartered surveyor/director Alan Hintz compiled a team to determine the scope of the damage, and evaluate the initial works needed to protect the building from further damage. Being involved from the outset allowed us to prepare a suitable strategy to help the owner recover the building and cause minimum disruption to the tenants.

We had the property stripped out in order to identify the full extent of the damage as early as possible. This allowed for the construction of a complex temporary roof, which enabled tenants to return to their properties, and business owners to continue trading where possible. Our early investigations revealed that the damage was worse than had initially been expected, as the fire had risen up through the building and caused damage to the roof.

The Outcome

Having investigated the full reach of the damage, we made sure the entire roof was replaced. Despite the extensive repairs and rebuilding, only the flat where the fire occurred remained closed for the duration of the project, and the other properties were affected for a relatively minimal period. Involving us from the start enabled us to deliver a quick and thorough response that suited the tenants as well as our client.

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REASONS WHY PEOPLE CHOOSE US

At this point, you would hope that your insurance company is there to help but unfortunately, this is not always the case. We have known families who have felt intimidated by insurers and have been treated as though they have done something wrong, or are in some way to blame for their situation.

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INSURANCE CLAIM CUSTOMER REVIEWS

See Reviews
  • Chris Bennett
    A wonderful service
    Dannielle Douglas was our contact with Harris Balcombe when my son, who has a brain injury, accidentally set his house on fire. It is no exaggeration to say we simply could not have managed the complicated insurance claim without her help. She dealt directly with the insurers, who could not have been more unhelpful and took months to agree a settlement, despite the fact that my son was fully insured; fought tooth and nail to get full compensation; and organised the rebuilding once it was agreed.
    Dannielle was also exceptionally kind and patient with my son, who was considerably traumatised by the whole experience, and as well as replying to all his queries kept the rest of the family fully updated with the progress of the claim.
    Based on our experience with Dannielle, I would wholeheartedly recommend Harris Balcombe to assist with insurance claims.

    Review originally posted on Trustpilot – shared with permission
  • Roy Sandler
    Highly recommended
    I have used Harris Balcombe’s services on more than one occasion now. The last occasion was a complicated claim. I found their level of service and expertise of great value. Well worth leaving it to the experts.

    Review originally posted on Trustpilot – shared with permission
  • Dovid Muster
    Extremely helpful
    Harris Balcombe always respond promptly. They show concern and were always extremely helpful.

    Review originally posted on Trustpilot – shared with permission
  • Thackray
    How to get a house rebuild under insurance without stress
    Almost three years ago, the house my brother and I inherited from our father caught fire. At the time I was caring for my wife, who had been diagnosed with MND. Harris Balcombe contacted me and said they would manage the insurance rebuild process. And that’s exactly what they did — friendly, no fuss, thorough, patient (and believe me, the insurance company behaved like total idiots, taking seven months to accept the claim, which required a lot of patience).
    Once that was accepted, they engaged surveyors, managed the inevitable pushback from the insurers as to what should and shouldn’t be done, then tendered for rebuild, engaged contractors, and finally helped tie up the loose ends which were always going to happen.
    A big thanks to HB in general, and Jonathan Ingham in particular. I would never have been able to do this.

    Review originally posted on Trustpilot – shared with permission
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