Mark is a dual qualified Accountant and Loss Adjuster specialising in the quantification and management of complex Business Interruption claims. Mark heads up our Cyber Risk Management Division.
Prior to joining the team at Harris Balcombe, Mark spent a number of years working as a Major & Complex Loss Accountant for some of the UK’s leading Loss Adjusting firms, handling large and complex financial losses on behalf of Insurers. Mark has a wealth of experience in compiling and presenting Business Interruption losses to Insurers and their appointed Loss Adjusters on behalf of our clients and having previously headed up the UK Cyber Claim division for a leading firm of Global Loss Adjusters, Mark has particular interest in cyber claims as well as claims flowing from the core insured perils such as fire, escape of water and storm damage.
Prior to entering the Insurance Claims arena, Mark worked in Accountancy & Audit private practice where he trained as an Accountant, Auditor and Tax Adviser. Mark’s years spent as an external Audit Manager enable him to quickly be at ease with the accounting systems and records of businesses of all shapes and sizes, allowing Mark to work seamlessly with our clients to understand, quantify and present business losses to Insurers and their appointed Loss Adjusters, handling all aspects of the claim management process and negotiation.
Mark is an active member of the Chartered Institute of Loss Adjusters and currently sits on the board of the Institute’s technical Business Interruption Group where he is regularly involved in providing talks and technical discussions around the subject of Business Interruption Insurance.
At this point, you would hope that your insurance company is there to help but unfortunately, this is not always the case. We have known families who have felt intimidated by insurers and have been treated as though they have done something wrong, or are in some way to blame for their situation.
How to respond to a Loss Adjuster
Why they ask
This is to compare your version of events against your policy coverage and timelines.
Smart answer
Always stick to the facts. Avoid speculation or emotional exaggeration.
With a loss assessor
A loss assessor will help you structure your account clearly so you don’t over- or under-share.
How to respond to a Loss Adjuster
Why they ask
They’re basically verifying if the event falls within your coverage period.
Smart answer
Be as specific as possible with the date and time.
Avoid
'I think it was last week sometime...'
Tip
A loss assessor will ensure that this matches other documentation, like alarm logs or photos.
How to respond to a Loss Adjuster
Why they ask
They want to confirm the circumstances and establish liability or negligence.
Smart answer
Answer honestly and clearly, and mention if others were present.
Tip
If others witnessed the event, a loss assessor may advise collecting statements from them to bolster your claim.
How to respond to a Loss Adjuster
Why they ask
They want to validate the items you’re claiming for.
Smart answer
Where possible, provide receipts, invoices, photos or warranty documents.
No receipts?
No stress, a loss assessor may be able to help you establish the value using alternative methods.
Hassle free, no obligations is how we operate. So if you’d like to speak to us call our 24/7 Helpline on 03300229179 or email us at info@harrisbalcombe.com. Or simply click the button below ...