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Main Parade

DOMESTIC FIRE INSURANCE CLAIM

In summer 2012, a serious fire broke out in a flat above a newsagents on the main parade in Chorleywood, Hertfordshire.

Location

Chorleywood

The Incident

In summer 2012, a serious fire broke out in a flat above a newsagents on the main parade in Chorleywood, Hertfordshire. Our client owned the whole block, comprising separately let retail units on the ground floor, and six residential flats above. The blaze destroyed the flat where it started, and caused extensive damage to the other properties.

Our Response

We attended the scene the day after the fire. Our in-house chartered surveyor/director Alan Hintz compiled a team to determine the scope of the damage, and evaluate the initial works needed to protect the building from further damage. Being involved from the outset allowed us to prepare a suitable strategy to help the owner recover the building and cause minimum disruption to the tenants.

We had the property stripped out in order to identify the full extent of the damage as early as possible. This allowed for the construction of a complex temporary roof, which enabled tenants to return to their properties, and business owners to continue trading where possible. Our early investigations revealed that the damage was worse than had initially been expected, as the fire had risen up through the building and caused damage to the roof.

The Outcome

Having investigated the full reach of the damage, we made sure the entire roof was replaced. Despite the extensive repairs and rebuilding, only the flat where the fire occurred remained closed for the duration of the project, and the other properties were affected for a relatively minimal period. Involving us from the start enabled us to deliver a quick and thorough response that suited the tenants as well as our client.

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At this point, you would hope that your insurance company is there to help but unfortunately, this is not always the case. We have known families who have felt intimidated by insurers and have been treated as though they have done something wrong, or are in some way to blame for their situation.

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INSURANCE CLAIM CUSTOMER REVIEWS

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  • John & Karen O'Malley
    High quality and caring service from Jonathan Ingham at Harris Balcombe.
    In December 2022, the water tank in our attic burst and flooded our house while we were away for Christmas. We had never made an insurance claim in our lives, and had trusted that the insurance company would take care of everything for us. How wrong we were!! Practically nothing happened for the following eight months, and the house was deteriorating rapidly. We were at the end of our tether.
    Fortunately, a friend told us to contact Harris Balcombe. From the moment Jonathan Ingham took over, he was just wonderful. He got the claim moving straight away. He was so supportive and sympathetic, as well as extremely professional and efficient. He always kept us informed of what was happening, and advised us when needed. At such a distressing time, his support and honesty was so comforting to us. We knew that we could trust and depend on him completely. We are so grateful to him for guiding us through such an awful experience. We cannot thank you enough Jonathan, for your caring and sympathetic manner.
    We would highly recommend Harris Balcombe.

    Review originally posted on Trustpilot – shared with permission
  • Rami Clif
    Professional and successful loss adjusters...
    The insurance company were arguing that I was in breach of their contract on several points and i almost gave up on a fire claim. Samantha and her team gave me the reassurance and confidence to keep perusing. Samantha was quick to reply and helped articulate my position as a new to the property business landlord. When under tremendous financial pressure Harris Balcombe came through and argued well for the correct figure needed.
    Professional team and support, I highly recommend.

    Review originally posted on Trustpilot – shared with permission
  • Janet Douglass
    Cannot fault this company they were...excellent
    Cannot fault this company they were recommended by A friend and was the best advice we have ever received.Johnathan Ingham dealt with our claim along with Emma. We had a flood and the loss adjuster was a nightmare to deal with.Johnathan was a great source of support at this stressful time returned all our calls and emails however trivial kept us updated on the progress of our property also the other firms that came along and put our home back together we’re excellent.cannot recommend this company highly enough thank you to all involved.Janet & Brian

    Review originally posted on Trustpilot – shared with permission
  • Michael Cooper
    I was so impressed with the management...
    I was so impressed with the management of my insurance claim . I had a devastating fire in my flat, November 2023 It nearly killed my sister and was the most traumatic event I have experienced in my 74 years alive. This company did a superb job in resolving all the issues . The team was headed by Alex Balcombe and George Holloway dealt with the structural claim and Jonathan Ingram the contents claim They did a great job, supportive and professional and achieved an excellent result . Particular thanks to Jonathan for his compassion and skill in dealing with me when I was at a very low ebb. Thank you all for your support and skill when it was most needed by me.

    Review originally posted on Trustpilot – shared with permission
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