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HB Domestic Team train in The Flood House!

3rd April 2018

New leadership approach underpins growth plans for leading claims consultancy firm

On Wednesday 28th March 2018, the Harris Balcombe Domestic Division attended the National Flood School in Farnham to take part in
their ‘Water Damage Awareness Day’. The team were joined on the course by Ben Gayle from West One Surveyors who has recently joined as a Graduate Surveyor. The course was also shared with colleagues from the insurance industry including insurers and loss adjusters.

The day was split between theory and practice with the course making use of the ‘flood house’ which is flooded with water
to re-enact the scenes our technicians see on a daily basis. Whilst the trauma of a client seeing their home devastated
by flood is not something which could be demonstrated, we were able to see the restoration methods and learn the more
detailed theory behind the process.

“The course improved my understanding of the theory behind the everyday reports that we read from restoration and drying
specialists; we were able to see exactly what the drying machines and various other apparatus that are so often used
actually did to mitigate damage or to restore the affected area. There was a good mix of theory and practical lessons
throughout the day. I now feel that I will be more confident in discussing this aspect of the claim with our suppliers/insurers/the
client in the future.” – Rosie O’Neill, Technical Manager.

“I found the course very informative and essential to anyone dealing with water damage claims. By attending we have added
another layer of specific knowledge. As the main contact for our clients we are now able to explain the damage which has
occurred in more detail and provide the front line reassurance that the drying and restoration steps being taken by industry
professionals are the best possible methods to restore their homes quickly and using the correct methods.” – Sophie Smith,
Technical Manager.




At this point, you would hope that your insurance company is there to help but unfortunately this is not the case. We have known families who have felt intimidated by insurers and have been treated as though they have done something wrong, or are in some way to blame for their situation.

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