New leadership approach underpins growth plans for leading claims consultancy firm
Loss assessor and insurance claims consulting firm, Harris Balcombe, has appointed Alex Balcombe, Steven Nock and Jeremy Balcombe as equity partners.
The new partners will join Jonathan Samuelson in leading the firm through its next growth phase.
Alex and Jeremy Balcombe have been with the firm for 12 and 24 years, respectively, and Steven Nock joined the business in May 2018 as a technical director. As a specialist in business interruption and former loss adjuster, Steven’s appointment to the Harris Balcombe team was met with a very positive response from the industry.
Over the last five years, Harris Balcombe has experienced a period of strong growth and an increased demand for its services across the country. The new leadership team is capitalising on this by hiring team members across the business – particularly within its building and domestic divisions.
Jonathan Samuelson (pictured), equity partner and joint head of business interruption, said: “The new leadership team is both experienced and committed to the success of the business. To ensure we continue to provide the highest quality of service to our clients, we are keen to grow our presence in major cities and across the UK; hiring the right people as well as placing a real emphasis on the need for professional qualifications.
“We have and always will seek to enhance the reputation of our sector as we continually strive for best practice and growth and we look forward to this next phase of growth.”
At this point, you would hope that your insurance company is there to help but unfortunately, this is not always the case. We have known families who have felt intimidated by insurers and have been treated as though they have done something wrong, or are in some way to blame for their situation.
How to respond to a Loss Adjuster
Why they ask
This is to compare your version of events against your policy coverage and timelines.
Smart answer
Always stick to the facts. Avoid speculation or emotional exaggeration.
With a loss assessor
A loss assessor will help you structure your account clearly so you don’t over- or under-share.
How to respond to a Loss Adjuster
Why they ask
They’re basically verifying if the event falls within your coverage period.
Smart answer
Be as specific as possible with the date and time.
Avoid
'I think it was last week sometime...'
Tip
A loss assessor will ensure that this matches other documentation, like alarm logs or photos.
How to respond to a Loss Adjuster
Why they ask
They want to confirm the circumstances and establish liability or negligence.
Smart answer
Answer honestly and clearly, and mention if others were present.
Tip
If others witnessed the event, a loss assessor may advise collecting statements from them to bolster your claim.
How to respond to a Loss Adjuster
Why they ask
They want to validate the items you’re claiming for.
Smart answer
Where possible, provide receipts, invoices, photos or warranty documents.
No receipts?
No stress, a loss assessor may be able to help you establish the value using alternative methods.
Hassle free, no obligations is how we operate. So if you’d like to speak to us call our 24/7 Helpline on 03300229179 or email us at info@harrisbalcombe.com. Or simply click the button below ...