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Complex Building Insurance Claims

9th April 2014

Every construction project presents unexpected issues, but a loss during building exacerbates this already complex process. Not only will you have to deal with contractors and legal bodies, but your insurers will likely look for loopholes to avoid paying, making it harder to claim if you aren’t an expert.

Harris Balcombe have handled major construction insurance claims and contractors all risks claims for large organisations around the world. Our in-house chartered experts will take over the whole process for you, becoming the sole point of contact for a more streamlined claim. We address practical issues as well as the administrative side, taking the pressure off while you cope with the day-to-day running of your business and the rest of the project.

Trying to get a fair settlement that meets your requirements can be tricky and time-consuming as an individual. Insurance companies hire loss adjusters to investigate the situation and examine your policy on their behalf. They are not independent, and will try to use any evidence they uncover to reduce the amount your insurers have to pay. Taking on these experts alone will likely leave you having to cover parts of your loss that could have been claimed for with the right team behind you.

In contrast to these other parties, Harris Balcombe work only on your behalf to make sure you get the right deal. Our specialists negotiate with the adjusters, ensuring that your insurers accept liability quickly. Unlike other claims management firms, we have the technical knowledge to get you a comprehensive settlement. For example, we make the most of specialist clauses covering additional costs of working, increased cost of completion, delayed start up and advanced loss of profit. We draw on our years of experience to get you compensation on your terms, making a clear difference to the outcome of your building insurance claim.

We also take over management of the practical side of the claim, working with parties including the local authority, conservation officers and construction workers to secure and repair the site and help you move forward with vital work. The insurers may want you to use firms from their own supply chains, who might not represent the best value. We appoint trusted contract administrators, building surveyors and structural engineers to work on your project, so you can count on high quality results.

Dealing with a loss can feel overwhelming when you already have other things to focus on, but employing Harris Balcombe ensures you a fast, fair and stress-free settlement.

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REASONS WHY PEOPLE CHOOSE US

At this point, you would hope that your insurance company is there to help but unfortunately, this is not always the case. We have known families who have felt intimidated by insurers and have been treated as though they have done something wrong, or are in some way to blame for their situation.

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    Unlike other parties involved in the claims process, you are our sole priority
  • Minimise Stress
    Keep stress to a minimum by managing all aspects of the claims process
  • Get your entitlement
    Get the compensation you are entitled to by negotiating with insurers on your behalf
  • Get your life back
    Get back to normal life as quickly as possible by organising any support you need
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INSURANCE CLAIM ADVICE HUB

See Insurance Claim Advice Hub
  • How to respond to a Loss Adjuster - Can you explain what happened?

    How to respond to a Loss Adjuster

    Can you explain what happened?

    Why they ask

    This is to compare your version of events against your policy coverage and timelines.

    Smart answer

    Always stick to the facts. Avoid speculation or emotional exaggeration.

    With a loss assessor

    A loss assessor will help you structure your account clearly so you don’t over- or under-share.

  • How to respond to a Loss Adjuster - When did the damage occur?

    How to respond to a Loss Adjuster

    When did the damage occur?

    Why they ask

    They’re basically verifying if the event falls within your coverage period.

    Smart answer

    Be as specific as possible with the date and time.

    Avoid

    'I think it was last week sometime...'

    Tip

    A loss assessor will ensure that this matches other documentation, like alarm logs or photos.

  • How to respond to a Loss Adjuster - Were you present at the time?

    How to respond to a Loss Adjuster

    Were you present at the time?

    Why they ask

    They want to confirm the circumstances and establish liability or negligence.

    Smart answer

    Answer honestly and clearly, and mention if others were present.

    Tip

    If others witnessed the event, a loss assessor may advise collecting statements from them to bolster your claim.

  • How to respond to a Loss Adjuster - Do you have proof of ownership or receipts?

    How to respond to a Loss Adjuster

    Do you have proof of ownership or receipts?

    Why they ask

    They want to validate the items you’re claiming for.

    Smart answer

    Where possible, provide receipts, invoices, photos or warranty documents.

    No receipts?

    No stress, a loss assessor may be able to help you establish the value using alternative methods.

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It'S EASY TO START YOUR CLAIM WITH US ...

Hassle free, no obligations is how we operate. So if you’d like to speak to us call our 24/7 Helpline on 03300229179 or email us at info@harrisbalcombe.com. Or simply click the button below ...

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